At Ashiraj Prep, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
Information We Collect
We collect the following categories of information when you use Ashiraj Prep:
Account Information
When you register, we collect your name, email address, password (stored encrypted), and optionally your phone number and target exam.
Usage Data
We automatically collect data about how you use the platform: pages visited, practice questions attempted, scores on mock tests, time spent studying, and features used. This data powers the personalised study planner and adaptive algorithm.
Payment Information
If you subscribe to a paid plan, payment details are processed by our secure third-party payment processor. We do not store full credit card numbers on our servers.
Device & Technical Data
We collect IP address, browser type, operating system, and device identifiers to ensure the platform functions correctly and to detect fraud.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Ashiraj Prep platform
- Personalise your study plan and content recommendations
- Process payments and manage your subscription
- Send you transactional emails (receipts, password resets, course updates)
- Send marketing communications — you can opt out at any time
- Analyse aggregate usage to improve product features
- Detect and prevent fraud and abuse
- Comply with legal obligations
We do not sell your personal data to third parties for advertising purposes.
Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law (e.g., financial records for 7 years). Anonymised, aggregated data may be retained indefinitely for product improvement purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a machine-readable format
- Objection: Object to our processing of your data for direct marketing
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, email us at privacy@ashiraj.in. We will respond within 30 days.
Security
We implement industry-standard security measures to protect your data, including TLS encryption in transit, AES-256 encryption at rest for sensitive fields, regular security audits, and access controls limiting who can view personal data. No system is completely secure; if you believe your account has been compromised, contact us immediately at security@ashiraj.in.
Children's Privacy
Ashiraj Prep is not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of the platform after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@ashiraj.in
- Phone: 1800-270-6088
- Address: Ashiraj Technologies Pvt. Ltd., Mumbai, Maharashtra, India